| Q: |
How long have you been using the
CYLINK e-store? |
| A: |
We have been using CYLINK for 4
years, since its launch in 2006. |
| |
|
| Q: |
Before using CYLINK were you
utilizing any other ecommerce solutions with your
business? |
| A: |
No |
| |
|
| Q: |
Have you been approached by any
competitors offering a similar solution? |
| A: |
Yes |
| |
|
| Q: |
Would you consider switching
from the CYLINK e-store to another solution? |
| A: |
No, definitely not. It would be
very difficult to replace the level of service that
is received. |
| |
|
| Q: |
How would you rank your
experience with the Support staff? |
| A: |
Excellent |
| |
|
| Q: |
How do your customers rank your
e-store compared to other ecommerce solutions they
may be using when purchasing from other vendors. |
| A: |
My customers speak very highly of
their online experience when working with our
e-store. We have listened to many of their thoughts
and ideas and have incorporated them into the system
to make it more unique and easy to use. This is one
of the best advantages of working with SiteAlive.
They listen and adapt the system to how it can work
best for us. |
| |
|
| Q: |
New features and solutions are
always being added to CYLINK, how would you rank
these improvements, and have they affected your
e-store sales since you started using CYLINK? |
| A: |
The ongoing improvements are always
excellent and they only enhance our e-store sales by
making the purchasing experience for our customers
more enjoyable and easier to use. |
| |
|
| Q: |
Is your feedback carried over
into CYLINK as functional features. |
| A: |
Yes. This is a unique experience. |
| |
|
| Q: |
Lastly, how would you describe
your overall experience working with SiteAlive and
utilizing the CYLINK e-store product. |
| A: |
It is a true pleasure to have
SiteAlive as a business partner. They have proven
that they truly care about our business relationship
and have definitely helped with our goals of making
e-commerce an important profit center for our
business. |
